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Frequently Asked Questions

Product & Quality

What materials are used in Seona earrings?

Every Seona earring begins with 316L surgical stainless steel—a material chosen for its durability, comfort, and polished finish. It's naturally resistant to rust and tarnishing, making it well suited for jewelry you'll reach for again and again.

Each pair is then finished with Crystals from Swarovski®, bringing exceptional clarity, brilliance, and depth of color to every design.

What type of crystals do you use?

Every Seona pair is created with Crystals from Swarovski®, chosen for their exceptional clarity, consistent faceting, and beautiful light reflection. Each pair is assembled in Montreal, where every crystal is precisely set to bring out its brilliance and depth of color.

Are Seona earrings safe for sensitive skin?

Yes. Comfort is an important part of how we design our earrings. We use 316L surgical stainless steel, a material widely trusted for jewelry because it's gentle enough for most sensitive ears.

While 316L contains nickel as part of the alloy, it's engineered for very low nickel release, making it comfortable for prolonged wear for most people.

Will they tarnish?

One of the reasons we chose 316L surgical stainless steel is because it naturally resists rust and tarnishing.

With everyday wear, your earrings are made to keep their polished finish. To help them look their best for even longer, we recommend removing them before prolonged exposure to perfume, lotions, harsh chemicals, or chlorinated water.

Will the color fade or lose its shine?

Our crystals are designed to retain their color and brilliance over time. Everyday exposure to perfume and harsh chemicals can dull the finish around it, so a little extra care helps keep every facet catching the light beautifully.

Where are Seona earrings made?

Every pair of Seona earrings is carefully assembled in Canada, where each crystal is precisely set by hand to support secure placement, consistent quality, and a refined finish.

We produce in small batches so every piece receives close attention to quality, color consistency, and lasting brilliance before it is ready to wear.

We use Crystals from Swarovski®, renowned for their exceptional clarity, brilliance, and depth of color. Combined with careful finishing, they give every pair its refined look and signature shine.

Fit & Comfort

Are the earrings lightweight?

Yes. Seona earrings are designed to feel lightweight and balanced when worn. They sit comfortably on the ear without pulling, making them easy to wear for hours at a time.

Can I wear them daily?

Absolutely. These are the pieces you'll reach for again and again. They're made for everyday wear while maintaining comfort and finish.

What size are the earrings?

Our earrings range from 4 mm to 12 mm, giving you everything from subtle everyday sparkle to a bolder statement.

Will they stay comfortable all day?

Comfort is central to our design process. Our lightweight, balanced construction keeps the earrings sitting naturally on the ear, so they feel just as comfortable at the end of the day as they did when you first put them on.

Care & Longevity

How do I care for my earrings?

A little care makes a noticeable difference. To keep your earrings looking their best:

  • Keep them away from perfume, lotions, and harsh chemicals.
  • Wipe them with a soft cloth after wearing them.
  • Store each pair in its pouch or box when you're not wearing it.

Every Seona box includes a printed care guide, and you'll find more detailed tips in our online Care Guide whenever you need them.

Can I shower or swim with them?

Yes, many of our stainless steel styles are water-resistant and designed to handle everyday exposure to water.

Gifting & Packaging

Is it good for gifting?

Yes. Seona earrings are designed with gifting in mind.

Our 12 birthstone-inspired colors make every birth month feel personal, while 40+ crystal colors make it easy to choose a shade that reflects someone's style, favorite color, or personality. Whether it's for a birthday, anniversary, graduation, or just because, every pair arrives beautifully presented and ready to gift.

Shipping & Delivery

How long does delivery take?

Delivery times vary depending on your destination and the shipping method selected. You’ll see the estimated delivery window at checkout before completing your purchase. Domestic orders typically arrive within 48 to 72 hours, while international orders typically arrive within 4–14 days.

Do you ship internationally?

Yes, we ship worldwide. Shipping options, costs, and delivery estimates are calculated for your location at checkout, so you'll always see the most accurate information before placing your order.

How can I track my order?

Once your order has shipped, you’ll receive a tracking link by email so you can follow its progress until delivery.

How much does shipping cost for my order?

Shipping is calculated based on your location and the delivery option you choose, so the price you see at checkout is the most accurate one for your order.

Is my personal and payment information secure?

Your security matters to us. Our website uses 128-bit SSL encryption technology—the same standard used by global banks to help keep personal data and payment details private and protected.

Returns & Exchanges

What if I want to return it?

If they're not quite right, you can return them in line with our Return & Refund Policy, as long as they're unused and in their original packaging.

How do I request a return or exchange?

To request a return, please contact us at info@seona.com with your order details.

Once your return is approved, it must be sent to:

9850 Saint-Urbain, Montreal, QC, Canada, H3L 2T2

If your return is accepted, we’ll provide a return shipping label and clear instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For full details on eligibility, timelines, and conditions, please review our Return & Refund Policy.

If you have any questions, our team is available at info@seona.com to help.

What if my item arrives damaged or incorrect?

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to review the issue promptly and make it right.

For more information on how these situations are handled, please review our Return & Refund Policy or contact our team directly for help.

How do exchanges work?

For the quickest turnaround, we recommend returning the original item first. Once it's accepted, you can place a new order for the style or size you'd prefer, helping us process everything efficiently while making sure your new piece is available.

How long does it take to receive my refund?

Once your return reaches us and passes inspection, we'll process your refund within 1–5 business days. Your bank or payment provider may take a little longer to post the funds, but we'll start the process as quickly as possible.

Brand & Trust

Where is Seona based?

Seona is based in Montreal, Canada. Every pair is assembled locally under carefully defined standards for precision, consistency, and the kind of finishing that makes the details feel effortless.

What makes Seona different?

We see color as a design language, guided by precision, proportion, and restraint. Every decision—from the crystals we choose to the way each pair is finished—is made with longevity in mind.

We guarantee each piece is developed with careful attention to material selection, crystal quality, and finishing, then presented with the same care and attention to detail.