Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@seona.com. Returns must be sent to the following address: 9850 Saint-Urbain, Montreal, QC, Canada, H3L 2T2

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at info@seona.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and products with hygiene concerns (such as worn earrings). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

30-day warranty
Seona warrants its earrings against manufacturing and material defects for 30 days from the date of purchase. If you believe your earrings have a manufacturing defect, email us at info@seona.com with your order number and a photo of the issue. Any piece found defective under this warranty will be replaced, at Seona’s discretion, with an identical pair if available, or with a pair of equivalent value.

The warranty does not cover damage caused by accident, normal wear, modification, attempted repair, negligence, or failure to follow our care advice. Discolouration from chemicals and the loss of an earring or earring back are not covered.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be processed within 1–14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 days have passed since we approved your return, please contact us at info@seona.com.